TERM & CONDITIONS | rETURNS & EXCHANGES
Please read carefully.
By checking out with a successful purchase you agree to all our Terms & Conditions.
Start your return or exchange by email
We are not responsible for the return mail cost.
Merchandise can be exchange/return within 7 days of the order shipment date.
The orders are made in a period of 7 days, then you will be notified when the shipment is made.
For rush order please contact us and are subject to additional cost.
Item exchange can only be made ONCE.
We ONLY offer online store credit, NO EXCEPTIONS. We don't offer refunds at this time.
We work on demand, so all the pieces are limited.
Store credit has no expiration date.
Merchandise must be unworn and unwashed, unaltered and in new conditions.
Merchandise must have all tags, including Jeilyne Santana’s hang tags, ATTACHED.
Swimwear and bodysuits cannot be returned.
Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping cost.
Swimwear returned without tags and the hygienic liner is non-refundable.
All sales are final. No refunds. Please make sure to order the correct size.